Your detailed graphics were the deciding factor in our planning appeal - without your help we would not have won our case. I’ve already recommended iCreate to several people and will continue to do so.
Lee Wager, Housebuilder View moreWhat does it mean to be ISO 9001 & ISO 14001 certified?
Being ISO certified means that we have the necessary processes, resources, systems, and skills in place to deliver high-quality services in a timely manner. It means that we are proactive about quality and that client satisfaction is our first priority. We have a mature "Quality Management System" (QMS) through which we ensure that each project goes through a defined process cycle that includes stringent reviews, discussions, and deadline conformance. This system not only eliminates the maximum possible errors but also ensures that your projects are always delivered on or before time.
We have established processes to ensure that projects we work on are, to the maximum possible extent, free from errors, consistent in quality, adhere to all your requirements, and delivered on or ahead of time. In the unlikely case that we fall short of your expectations, we take prompt corrective action to act on your complaints and learn from our mistakes. Most importantly, we regularly interact with our clients to ascertain their satisfaction levels and improve our services accordingly.
All quality-related aspects of iCreate Ltd have been independently verified and confirmed by auditors. We are audited at regular intervals by external auditors to check for the effectiveness of our quality systems.
How you can help us enhance our quality standards
Client feedback forms an important part of our Quality Management System. After your edited documents are delivered, we send a client feedback form. We use your responses to improve our service quality on a continual basis.
